The “Delicate” Cycle Isn’t So Delicate. We want your new Thesocialmarketingdiva items to look good for as long as possible, so that you can look good wearing them for as long as possible. Please consider these care instructions:
Wool is a natural fiber containing lanolin, which is naturally anti-microbial and stain resistant. You only need to wash your wool items when they are visibly soiled. Unless your aim is to cloak your Chihuahua in Thesocialmarketingdiva, please keep your garments out of the dryer. The heat will turn them into tiny versions of their once perfectly fitting selves.
We do not recommend using the “delicate” or “hand wash” cycles on your washing machine. We’ve experimented—and ruined plenty of sweaters. Some of our garments use special knit and design techniques that may cause them to stretch/shrink if submerged in water. For best results, we suggest purchasing Dryel to clean your favorite wool items, or dry cleaning.
All garments can stretch when hung. To retain the shape of your garments, fold sweaters and dresses and store them in moth-proof containers during the off season.
To fix snags: Lightly stretch the garment around the snag to decrease any puckering. Gently pull any loose yarn through to the inside of the garment. Never cut the yarn, as this will create a hole.
To fix pilling: A sweater shaver will remove pilling caused by friction (like seat belts, purses & arms!).
Any returns postmarked after 14 days will receive Thesocialmarketingdiva store credit via an emailed gift card. If you have any questions or concerns, contact a customer service team member at email@example.com or call us at (303) 416-4313.